We often hear 'I want a new role in Ops, can you help me?’. That magical end goal labelled ‘Ops’ seems to be where everyone aims for, but it’s clear that not everyone understands what it involves.
Having made the shift from GM to Ops mgr role coming of the back of the pandemic, for me I saw it as a step away from running a restaurant daily and the pressures it brings. However I agree that although there are benefits with the role, the work load can be very full on and I found myself juggling more plates and plates I did not know much about.
Therefore the key learning about making that step is go in open to learn and take things on board. I learnt so much in 1 year of ops and I am grateful that I was given the opportunity. The other aspect is that there is a higher expectation that you already know more than what you should do as a GM and therefore sadly training tends to be lacking when you start in the ops role. Almost like sink or swim, I had to find ways of doing things and solutions overnight- thank goodness there is YouTube nowadays.
Despite this I now really love being involved in ops and now have started to branch out on my own iproviding hospitality operations consultant. My website is jw-hospitality.com
Having looked at the current state of the hospitality industry in regards to recruitment, I absolutely agree with what is said- very far and few Operations manager roles now and GM salaries seem to have grown and so has their JD’s, whilst encompassing things I never did when I was a GM.
Having made the shift from GM to Ops mgr role coming of the back of the pandemic, for me I saw it as a step away from running a restaurant daily and the pressures it brings. However I agree that although there are benefits with the role, the work load can be very full on and I found myself juggling more plates and plates I did not know much about.
Therefore the key learning about making that step is go in open to learn and take things on board. I learnt so much in 1 year of ops and I am grateful that I was given the opportunity. The other aspect is that there is a higher expectation that you already know more than what you should do as a GM and therefore sadly training tends to be lacking when you start in the ops role. Almost like sink or swim, I had to find ways of doing things and solutions overnight- thank goodness there is YouTube nowadays.
Despite this I now really love being involved in ops and now have started to branch out on my own iproviding hospitality operations consultant. My website is jw-hospitality.com
Having looked at the current state of the hospitality industry in regards to recruitment, I absolutely agree with what is said- very far and few Operations manager roles now and GM salaries seem to have grown and so has their JD’s, whilst encompassing things I never did when I was a GM.